PRODUCT SUPPORT POLICY

Thank you for purchasing from NxtSteps.io!

We’re here to support your efforts in building a practical, ISO-aligned management system – efficiently and with confidence.

This short guide explains what support is included with your purchase and how to access additional help if needed.

✅ What’s Included with Your Purchase

When you download our document templates, you receive:

  • Editable templates ready to be tailored to your organisation;
  • Supporting Guideline or walkthrough documentation to help you apply the content correctly; and
  • A structure that aligns with relevant ISO standards (e.g. ISO 9001, ISO 45001, ISO 14001).

Our templates are designed to be used independently with the help of the included guidance – no coding, no subscriptions, and no guesswork.

🚫 What’s Not Included

Your purchase is for self-guided use. It does not include personalised support such as:

  • Customising the template for your business
  • Reviewing or editing your adapted document
  • Ongoing correspondence or implementation advice
  • Explaining how ISO clauses apply to your operations

These services are available separately if needed.

💡 Need a Hand?

If you’d like extra help with tailoring or reviewing your document, we offer scalable support options, including:

  • One-on-one consulting sessions.
  • Document review and feedback.
  • Fully tailored implementation support.

To enquire about these services or request a quote, please make an enquiry through the Contact Us page.

🔐 Template Licensing

Purchased  templates are licensed for use within your organisation only. 

Redistribution, resale, or publication outside your business violates the NxtSteps Terms & Conditions of Sale.